GENERAL CONDITIONS OF SALE AND USE WWW.AEROGEL-SHOP.COM
VIRTUAVIA, a limited liability company with a capital of 50,000 euros, registered in the GRENOBLE trade and companies register under number 428797450, whose registered office is located at 2 RUE MARCEL BENOIT - 38000 GRENOBLE - FRANCE (hereinafter VIRTUAVIA), publisher and operator of the site "www.Aerogel-Shop.com" (hereinafter the "Site"), has established these general conditions of sale and use (hereinafter the "CGV-CGU"), governing access to and use of the Site.
They also set out the terms and conditions under which VIRTUAVIA agrees to supply the products (hereinafter the "Products") presented on the Site.
ARTICLE 1. ACCEPTANCE OF THE T&Cs
Before any use of the Site or purchase of Products on the Site, you acknowledge having read these T&Cs and you accept them without restriction or reservation.
You declare that you are legally capable of entering into a contract.
These T&Cs also apply to any variation or extension of the Site on social or community networks, or applications, existing or future.
We recommend that you download and/or print them so that you can keep them and refer to them in the future.
ARTICLE 2. ACCESS TO THE SITE
To access the Site, you must have terminal equipment connected to the internet. You bear all costs relating to your digital environment (computer hardware, software and network connection), including internet connection costs.
VIRTUAVIA may refuse access to the Site to any person who does not comply with these T&Cs.
ARTICLE 3. REGISTRATION
Access to the Products requires the creation of a personal account.
Registration is free. You can do this by filling out the online form provided for this purpose. To do so, you must provide the following information:
Title
First Name, Last Name
Email
Password
Full address
Postal Code
City
Country
Phone (for delivery)
You agree to provide accurate and truthful information about yourself.
A confirmation email is then sent to the address provided, with a summary of your login information.
The login ID is personal and cannot be used by multiple people, nor be assigned, rented, or transferred in any way.
Your password is confidential and should not be shared with any third party. It can be changed from your personal space. You must take all necessary measures to protect your password.
You also agree to inform VIRTUAVIA, by any means and as soon as possible, in the event of discovery or suspicion of fraudulent or unauthorized connection to your account.
You can request to unsubscribe and delete your account at any time, from your personal space, or by email to the following address: contact@aerogel-shop.com.
VIRTUAVIA reserves the right to delete your account without notice in the event of a violation of these T&Cs, and in particular:
In case of use contrary to current legislation.
In the event of fraudulent use or usurpation of the identity of a third party.
In the event of infringement of the rights of VIRTUAVIA or a third party.
VIRTUAVIA may also delete your account if it is inactive for more than one (1) year.
ARTICLE 4. PRODUCTS
The essential characteristics of the Products offered are presented on the Site.
You acknowledge having read this information prior to any order.
ARTICLE 5. ORDERS
Orders are placed online via the Site.
To place an order, you must select the desired Products to add them to your basket.
You must then validate the details of your basket, the total price, or correct any errors, and indicate your billing and delivery address, as well as your payment method.
You definitively confirm your order by clicking on the payment button. This confirmation constitutes your electronic signature, equivalent to a handwritten signature, and firm and definitive acceptance of the sale.
Once payment has been accepted, the order is validated as soon as possible by sending an acknowledgment of receipt by email to the address you have chosen.
Products are offered while stocks last. In the event of unavailability, an equivalent Product may be offered to you. If you refuse, your order will be canceled and fully refunded.
VIRTUAVIA reserves the right to refuse an order for Products in abnormal quantities.
ARTICLE 6. DELIVERY
The Products are supplied within the European Union.
Delivery is made to the address you provided, within the time specified at the time of ordering. The time varies depending on the delivery method chosen.
You are required to personally receive the Products, or to designate a third party for this purpose.
Delivery of the Product is ensured by the carrier designated by VIRTUAVIA. It is carried out by handing over to you, or to the designated third party, physical possession or control of the Product.
You are required to check the condition of the Products upon receipt. In the event of an anomaly (incomplete order, damaged, torn, open packaging, etc.), you must refuse delivery, indicating your reservations on the delivery slip and informing the carrier of the defects noted. You can also inform VIRTUAVIA at the contact details indicated below.
VIRTUAVIA cannot be held responsible for any delay or inability to deliver an order due to an error on your part in providing your contact details. In this case, VIRTUAVIA reserves the right to suspend delivery until the problem is resolved.
ARTICLE 7. FINANCIAL CONDITIONS
1. Price
Prices are indicated on the Site in euros, all taxes included. They take into account the VAT in effect on the day of the order.
VIRTUAVIA reserves the right to modify them at any time. The price applied is the one in effect at the time of order confirmation.
Any delivery charges for Products are applied in addition. Their amount is indicated at the time of order confirmation.
Exceptionally, in the event of an erroneous indication of a price that is clearly derisory in relation to the real value of the item, the order may be cancelled.
The Products remain the property of VIRTUAVIA until full payment of the price.
2. Payment
Payment is made in cash, by credit card via a secure system or in the following ways: PayPal (and its derivatives), Bank transfer.
Your payment method is debited when you order.
Any refusal of payment or partial payment will result in the automatic cancellation of the order, of which you will be informed by email.
You expressly agree that invoices will be sent to you in electronic format.
VIRTUAVIA also reserves the right to refuse any order in the event that you have not fully or partially paid for a previous order or in the event that a dispute is in progress.
The data recorded by VIRTUAVIA constitutes proof of the transactions concluded on the Site.
ARTICLE 8. RIGHT OF WITHDRAWAL
1. Statutory right of withdrawal
The consumer customer has a legal right of withdrawal provided for by article L221-18 of the Consumer Code.
You may exercise your right, without having to provide a reason for your decision, within 14 days of receipt of the Products by you or the third party, other than the carrier, that you have designated.
In the case of an order for several Products delivered separately or in the case of an order for a Product composed of batches or multiple parts whose delivery is staggered over a defined period, the period starts from the receipt of the last Product or batch or the last part.
For contracts providing for the regular delivery of Products over a defined period, the period starts from receipt of the first Product.
To exercise your right, you must inform VIRTUAVIA of your decision to withdraw by sending, before the expiry of the time limit, the withdrawal form, the model of which is attached below, or any other unambiguous declaration expressing your wish to withdraw, to the following contact details:
2 RUE MARCEL BENOIT - 38000 GRENOBLE - FRANCE
email: contact@aerogel-shop.com
You must return or return the Products to VIRTUAVIA without undue delay and, at the latest, within 14 days of communicating your decision to withdraw.
The cost of returning the Products is your responsibility.
You may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products.
VIRTUAVIA will reimburse you for all sums paid, including delivery costs, without undue delay and at the latest within 14 days from the date on which it is informed of your decision to withdraw.
Unless it has offered to collect the Products itself, VIRTUAVIA may defer reimbursement until it has collected the Products or until you have provided proof of shipment of these Products, whichever is the earliest.
VIRTUAVIA will make the refund using the same payment method as that used for your purchase, unless you expressly agree to use another payment method and provided that the refund does not incur any costs for you.
VIRTUAVIA is not required to reimburse additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered by VIRTUAVIA.
2. Exceptions to the right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases:
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of VIRTUAVIA and which may occur during the withdrawal period.
The supply of goods made to your specifications or clearly personalized.
The supply of goods which are liable to deteriorate or expire rapidly.
The supply of goods which you have unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of VIRTUAVIA.
The supply of audio or video recordings or computer software where they have been unsealed after delivery.
The supply of a newspaper, periodical or magazine, except for Subscription contracts for these publications.
ARTICLE 9. WARRANTIES
VIRTUAVIA is bound by the legal guarantee of conformity for goods under the conditions of Article L. 217-3 et seq. of the Consumer Code, as well as the guarantee relating to hidden defects in accordance with the provisions of Articles 1641 to 1649 of the Civil Code.
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.
The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without any major inconvenience to them.
If the product is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund upon return of the goods, if:
The professional refuses to repair or replace the item.
The repair or replacement of the goods takes place after a period of thirty days.
The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good.
The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the immediate reduction in price or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to cancel the sale if the lack of conformity is minor.
Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the item is kept or to a full refund upon return of the item.
ARTICLE 10. CONTENT PUBLISHED BY THE USER
You have the possibility to publish the following content on the Site:
Comments (verified reviews)
You remain fully responsible for the content you publish on the Site. As such, you agree not to publish any content that is illegal or infringes the rights of third parties, or that is shocking, violent, pornographic, inciting hatred or discrimination.
By publishing on the Site, you grant VIRTUAVIA a free license authorizing it to reproduce, represent and adapt the content that you publish, for advertising or commercial purposes, by any means and on any medium known or unknown to date, throughout the world and for the entire duration of its legal protection.
VIRTUAVIA reserves the right to refuse or remove any published content, without notice or justification.
ARTICLE 11. RESPONSIBILITIES
VIRTUAVIA makes every effort to provide accurate and up-to-date information and content on the Site, without however being able to guarantee the performance, completeness or reliability of this information and content.
VIRTUAVIA is not responsible for any technical, IT or compatibility problems or failures affecting the availability or use of the Site, for reasons or circumstances beyond its control.
VIRTUAVIA is also not responsible for any damage that may result from the use of the Site, including loss of data, deterioration, destruction or viruses that may affect your computer equipment.
ARTICLE 12. INTELLECTUAL PROPERTY
The entire Site, its structure and its content (texts, tables, graphics, images, photographs, videos, sounds, databases, applications and software), are protected by copyright and intellectual property rights of VIRTUAVIA or its suppliers and service providers.
Any unauthorized representation, reproduction, adaptation, modification or exploitation is prohibited and may constitute an infringement within the meaning of Articles L. 335-2 et seq. of the Intellectual Property Code.
ARTICLE 13. AVAILABILITY
VIRTUAVIA strives to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, without guaranteeing any results or minimum level of quality with regard to its availability.
VIRTUAVIA may at any time and without notice suspend or limit access to the Site, in order to carry out maintenance, updates, modify its content, or any other action necessary for its proper functioning.
ARTICLE 14. HYPERTEXT LINKS
The Site may contain hypertext links to other websites or external sources.
VIRTUAVIA assumes no responsibility for the information, advertising, products, services, or any other content available on these sites or external sources.
VIRTUAVIA authorizes the creation of hypertext links to the Site, provided that the source site does not contain any illegal, violent or pornographic content, and excluding any use of these links for commercial or advertising purposes. VIRTUAVIA reserves the right to object.
ARTICLE 15. PERSONAL DATA
As part of its activities, VIRTUAVIA undertakes to implement the processing of personal data of users of its services in a way that respects their privacy and complies with current French and European legislation.
Who is the data controller ?
The data controller is:
The company VIRTUAVIA, Limited Liability Company, registered in the GRENOBLE Trade and Companies Register under number 428797450, whose registered office is located at 2 RUE MARCEL BENOIT - 38000 GRENOBLE - FRANCE
What data is collected from you ?
VIRTUAVIA collects the information you agree to provide through forms on the Site, when you publish content, create your personal account, or place an order. The mandatory nature of the data is indicated by an asterisk at the time of collection.
VIRTUAVIA also collects data relating to the monitoring of the commercial relationship, in particular your purchase history and requests and correspondence addressed to customer service.
Your connection and browsing data are collected automatically when you use the Site, including your IP address, pages viewed, preferences and technical data about your digital environment.
Why is your data collected ?
Your data is processed on the legal basis of the conclusion and execution of your contract:
For the management and tracking of your order.
For invoicing and payment collection.
For complaints management and after-sales follow-up.
For the creation and management of your personal account.
Your data is processed on the legal basis of VIRTUAVIA's legal obligations:
To comply with its accounting and tax obligations.
Your data is processed on the legal basis of VIRTUAVIA's legitimate interest:
For the management and improvement of the performance and functionality of the Site.
For statistical analysis and Site activity.
For quality studies and sales statistics of the Products offered.
For the fight against fraud and the improvement of the security of the Site.
Your data is processed on the legal basis of your consent:
For carrying out commercial prospecting actions, by post or electronically, and advertising profiling for the benefit of VIRTUAVIA or its third-party partners.
How long is your data kept ?
Your data is kept for the entire duration of the contractual relationship between you and VIRTUAVIA.
Data required for invoicing and accounting and tax obligations are archived for 10 years.
Data relating to commercial prospecting actions are kept for 3 years from your last activity on the Site.
Who is your data transmitted to ?
Your data may be transmitted to VIRTUAVIA employees, as well as to subcontractors called upon to intervene for the proper functioning of the Site: IT service providers (hosting, maintenance, security, etc.), payment providers, technical and logistics subcontractors, statistical analysis and communication consultants.
Your data is also transmitted to our partners to enable them to carry out commercial prospecting operations and advertising targeting.
List of partners:
Google (advertising)
Your data may be transferred to countries outside the European Union. In this case, VIRTUAVIA must ensure that this data is subject to protection substantially equivalent to that guaranteed in the European Union, either by virtue of an adequacy decision issued by the European Commission, or by implementing all appropriate measures, in particular by using the European Commission's standard contractual clauses. You can request more information on these appropriate guarantees using the contact details provided below.
What are your rights ?
You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data.
You can also object to the processing of your data, for reasons relating to your particular situation, except in the case of commercial prospecting, which you can object to without giving a reason.
You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent given before its withdrawal.
You have the right to the portability of your data.
You can issue instructions regarding the retention, deletion or communication of your personal data after your death.
Finally, you can file a complaint with the CNIL, on its website (www.cnil.fr) or by post (CNIL - Complaints Department - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).
To exercise your rights, please send your request to the following contact details:
VIRTUAVIA SARL
2 RUE MARCEL BENOIT
38000 GRENOBLE
FRANCE
ARTICLE 16. COOKIES
VIRTUAVIA uses cookies and other trackers for advertising purposes and to improve your experience on the Site.
More information on how cookies work and how to manage them is available at this address: (see the Google CMP consent popup when you arrive on the site)
ARTICLE 17. FORCE MAJEURE
VIRTUAVIA cannot be held responsible for any delay or failure to fulfill its obligations caused by a case of force majeure, as usually defined by French courts.
ARTICLE 18. AMENDMENTS
VIRTUAVIA reserves the right to modify, at any time and without notice, these T&Cs, in particular to adapt to developments on the Site by making new features available or by removing or modifying existing features.
ARTICLE 19. PARTIAL NULLITY
If one or more provisions of these T&Cs are declared null and void by application of the law, a regulation or a final decision of a French court, the other provisions will retain their full force and scope.
ARTICLE 20. COMPLAINT - MEDIATION
1. Complaint
For any complaints, you can contact VIRTUAVIA at the following contact details:
2 RUE MARCEL BENOIT - 38000 GRENOBLE - FRANCE
email: contact@aerogel-shop.com
phone: 0458001574
ARTICLE 21. APPLICABLE LAW - DISPUTES
This contract is exclusively subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
APPENDIX: Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of the company VIRTUAVIA, whose head office is located at 2 RUE MARCEL BENOIT - 38000 GRENOBLE - FRANCE, email: contact@aerogel-shop.com,
I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :
(*) Delete as appropriate.
Terms and Conditions Updated on 09/25/2025
This document is attached to the order confirmation emails.